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Delivering Excellence: How TotalEnergies Builds Trust with its Polymers Customers

 

Relying on the innovative culture and deep customer engagement that have made us a global leader in polymer production, TotalEnergies is committed to delivering high‑performance products that support our customers’ business growth. An OpinionWay Survey for TotalEnergies highlights this ambition, with 9 out of 10 European customers’ expressing satisfaction with their relationship with TotalEnergies. 

 

Published on 19/01/2026
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Delivering the highest-quality polymer products

With two R&D centers dedicated to our Polymers activities, TotalEnergies places the development of cutting‑edge solutions at the core of its operations. Thanks to our integrated model, we benefit from access to premium, traceable feedstock through our platforms in Europe, the Middle East, Asia, and the United States. It not only ensures reliability and sustainability but also enables us to remain highly competitive on price while delivering high-performance products that support our customers’ growth.

Today, 99% of our European customers are satisfied with the quality of TotalEnergies polymers, a testament to our ability to manufacture top‑quality polymers and pioneer innovative solutions that meet our customers’ evolving needs in the more than 200 applications that we serve.

Antwerpen Integrated Platform, Olefins

Answering our customers’ needs efficiently

To respond swiftly to our customers’ needs and identify the most suitable TotalEnergies polymer solution, we have developed an efficient and user‑friendly ecosystem built around a dedicated customer portal and strong proximity with our customers. 

95% of our European customers agree that the ordering process is easy and efficient, and a similar proportion confirms that TotalEnergies carriers meet their safety and quality requirements on site, fully aligned with our commitment to promoting and enforcing safety everywhere. From order-to-cash processes to efficient complaint management, we deliver satisfaction at every step.

R&D laboratories in Pau

TotalEnergies' People make a difference

Our employees are at the heart of our performance. TotalEnergies values customers’ proximity, being one of our key competitive strengths. 

  • 93% of our European customers are satisfied with the meeting frequency with their sales assistant
  • 91% with their account manager
  • 80% with their technical service engineer 

From product purchase to use in manufacturing plants, TotalEnergies teams are committed to support their customers in Europe and worldwide to make the most of our polymer solutions and foster a reliable and lasting relationship. 

 

 

We strive for continuous improvement

These figures give us confidence in our ability to deliver high-quality polymers to support our clients’ growth. Nonetheless, we remain committed to continuously improving our products and services. In particular, TotalEnergies will focus its actions on further improving the information regarding quantities and delivery dates, and reliability of the deliveries. 

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Methodology: Based on 1054 contacts of European customers who buy polymers from TotalEnergies, 219 responses were obtained, i.e, a participation rate of 21% . The survey was conducted by Opinionway in accordance with the requirements of the international quality standard ISO 20252. OpinionWay further notes that the following margings for error must be taken into account when interpreting the results of this survey : a maximum of 6,9 points for a sample of 200 respondents.